Live transfer personal injury cases, straight to your phone

Why attorneys join Connect My Case

How it works

1. 1An injured person answers our short case qualifier on the website.
2. 2We call them first and keep them on the line.
3. 3We ring your intake line. You hear a short message about the case and press 1 to accept.
4. 4You're connected live. The case file, lead score, and recording land on your dashboard.

How credits work

Frequently asked questions

1. Qualifications to join

• Active bar license in good standing in every state you select, with no current suspension or pending disbarment. We verify with each state bar.
• 24/7 live phone answering. A dedicated number answered by a live person around the clock — you, your staff, or a professional legal answering service. Voicemail is not acceptable.
• Professional liability (malpractice) insurance of at least $250,000 per claim / $500,000 aggregate, with proof on file.
• Contingency-fee practice. No upfront fees or retainers charged to consumers referred through Connect My Case for personal injury matters.
• Personal injury experience. A firm that actively handles personal injury matters and can take or refer the case appropriately.
• Lead credits on account. At least 1 credit ($300, one case) to receive cases.

2. Performance standards

• Answer every connected call and press 1 to accept within 30 seconds of the whisper prompt.
• Two-miss auto-pause. Two missed or declined calls within 24 hours pauses your account until you reactivate it from the portal.
• Courteous, prompt intake. Speak with the consumer the same day, explain next steps clearly, and never pressure them.
• Case follow-through. If you cannot take a matter, tell the consumer honestly and, where appropriate, refer them.
• Responsive communication. Consumer complaints are reviewed; repeated valid complaints result in removal.

3. Ethics & compliance

• Comply with all state rules of professional conduct, including rules on advertising, referral fees, and solicitation.
• Connect My Case fees are marketing fees for connections, not fees for legal referrals or a share of legal fees.
• Keep consumer information confidential and use it only to evaluate and handle their matter.
• Honor recording and consent requirements; calls are recorded for quality and verification.

4. Lead credits — no refunds

Each delivered case uses 1 credit. All credit purchases are final and non-refundable, and used credits are not returned for any reason. Every case is delivered with the consumer's intake answers, and calls are recorded and summarized so you can verify exactly what you received. If you close or delete your account, any remaining credits are forfeited and will not be refunded.

5. Dropped and missed calls

A credit is used once a case is delivered, because you receive the consumer's full contact details and intake answers on your dashboard and by email. Credits are not returned if a call drops, disconnects, goes unanswered, or isn't accepted by you, your staff, or your answering service.

It's your responsibility to follow up with the consumer, and to make sure your team or answering service knows how to handle Connect My Case calls and has the case details they need.

6. Removal from the network

We may pause or remove any attorney who loses good standing, lets insurance lapse, repeatedly misses calls, or receives repeated valid consumer complaints. Unused credits are forfeited on removal for cause.